We provide remote access service to the clinet’s equipment through our certified specialists. We become your eyes, ears and hands to perform configuration tasks, problem resolution and maintenance. In addition, we offer towering, as well as CPE (Customer Premises Equipment) for equipment inventory management or spare parts required by the client.
We offer two types of service: standard and advanced.
“Plug and play” preconfigured equipment installation
Connection of equipment according to client instructions
On and Off switch management, crossover, dip switches or any other action required by the clientt
Physical reset of equipment, “Hot swaps” of cards or redundant power supplies swaps
Provisioning of visual verification to assist remote trouble shooting
All the services included in the standard option
Equipment revision according to the client's instructions to determine wrong equipment operation
Basic router configurations according to scripts sent by the client, as well as configuration changes
Inventory of equipment with models and serial numbers
Remote assistance for relocation of equipment within the same customer facilities
We offer specialized personnel to give on-site support to installation or maintenance tasks.
At UFINET we are aware of technological change and the speed with which the telecommunications market evolves. Therefore, we offer programmed resources to
equipment changes and specialized personnel to provide on-site support by providing installation or maintenance of any device, guaranteeing:
On-Site Support Service
We offer you specialized personnel to give on-site support to the installation or maintenance tasks of any equipment that is hosted in your facilities.
|On-site attention time|
|Service levels||Coverage||Metro Zone||Rural Area||Ticket bag|
|GOLD||24×5||4 hours||8 hours||32 hours
|PLATINUM||24x7x365||4 hours||8 hours||60 hours
Insertion and removal of modules
USB mount for software installation or upgrade
Connecting or disconnecting patch cords
Provide remote access to equipment
Change of parts or equipment
Implementation of staff to teams
Inventory management of equipment or parts
We have at your disposition our general installation assets and programmed resources for changing your equipment when housed in your facilities.
Control via web
1941 / K9
1941-SEC / K9
2921-V / K9
2921-SEC / K9
We provide our clients with FTTH in all LATAM, under an open neutral network model, leveraging its startling far-reaching and capillary network deployed over the last 24 years, network management, expertise, and quality of service provided.
We offer towering services with added benefits to our clients: bundle with electric power, connectivity by FO, and RF (if needed). This provides additional advantages for customers, which increases their competitiveness.
Presence in neutral locations and data centers, such as NAP of the Americas in Miami and Jacksonville in Florida, One Wilshire Coresite in Los Angeles, NYC1-60 Hudson in New York, and Santo Domingo in the Dominican Republic. We also have a vast number of POPs in all Central America and South America.
Direct Cloud Connectivity
Ufinet establishes unique and direct links to provide the logical connection you need to the cloud. Our product has a scope of public connectivity (internet) or point-to-point Private Ethernet connectivity by Cloud Exchange.
Additionally, we offer our clients with CPE Management (Lease), as well as Remote Hands & Eyes.
Layer 3 Services
Our L3 network is an IP connectivity service that provides private and protected connectivity independent of the public network and directly interacting with the customer’s network with static or dynamic routing.