We provide remote access service to their equipment through our specialists. We become your eyes, ears and hands to perform configuration tasks, problem resolution and maintenance. In addition, we offer Towering, as well as CPE (Customer Premises Equipment) for equipment inventory management or spare parts required by the client.
We offer two types of service: standard and advanced.
“Plug and play” preconfigured equipment installation
Connection of equipment according to client instructions
On and Off switch management, crossover, dip switches or any other such action depending on the client's request
Physical reset of equipment, “Hot swaps” of cards or redundant power supplies swaps
Provision of visual verification to assist remote trouble shooting
All the services included in the standard remote hands
Equipment revision according to request and instructions by the client to determine wrongful equipment operation
Basic router configurations according to scripts sent by the client, as well as configuration changes
Inventory of equipment with models and serial numbers
Remote assistance for relocation of equipment within the same customer facilities