Additional Services

We provide remote access service to the clinet’s equipment through our certified specialists. We become your eyes, ears and hands to perform configuration tasks, problem resolution and maintenance. In addition, we offer towering, as well as CPE (Customer Premises Equipment) for equipment inventory management or spare parts required by the client.

We offer two types of service: standard and advanced.

CPE and remote hands services - Ufinet

Standard


  • “Plug and play” preconfigured equipment installation


  • Connection of equipment according to client instructions


  • On and Off switch management, crossover, dip switches or any other action required by the clientt


  • Physical reset of equipment, “Hot swaps” of cards or redundant power supplies swaps


  • Provisioning of visual verification to assist remote trouble shooting

Advanced


  • All the services included in the standard option


  • Equipment revision according to the client's instructions to determine wrong equipment operation


  • Basic router configurations according to scripts sent by the client, as well as configuration changes


  • Inventory of equipment with models and serial numbers


  • Equipment labelling


  • Remote assistance for relocation of equipment within the same customer facilities

Management Services

We offer specialized personnel to give on-site support to installation or maintenance tasks.

Our value
At UFINET we are aware of technological change and the speed with which the telecommunications market evolves. Therefore, we offer programmed resources to
equipment changes and specialized personnel to provide on-site support by providing installation or maintenance of any device, guaranteeing:

  • Stability
  • Performance
  • Availability
  • Security

On-Site Support Service
We offer you specialized personnel to give on-site support to the installation or maintenance tasks of any equipment that is hosted in your facilities.

Service levels

    On-site attention time  
Service levels Coverage Metro Zone Rural Area Ticket bag
BRONZE 8×5 NBD NBD 20 hours
5 tickets
GOLD 24×5 4 hours 8 hours 32 hours
8 tickets
PLATINUM 24x7x365 4 hours 8 hours 60 hours
15 tickets

Benefits


  • Computer restart


  • Insertion and removal of modules


  • USB mount for software installation or upgrade


  • Connecting or disconnecting patch cords


  • Provide remote access to equipment


  • Change of parts or equipment


  • Implementation of staff to teams


  • Inventory management of equipment or parts

Device Service

We have at your disposition our general installation assets and programmed resources for changing your equipment when housed in your facilities.

Scope
  • Logistics Operation

  • Inventory management

  • Customs services

  • Control via web

CISCO Equipment used
  • 881-K9

  • 1941 / K9

  • 1941-SEC / K9

  • 2921-V / K9

  • 2921-SEC / K9

Fiber optic data connectivity

Capacity

High bandwidth connectivity in fiber optic for fast and secure circuits

Fiber optic dark fiber

Dark Fiber

Wide network of more than 70,000km of dark fiber cable deployed in America

Internet satellite services

VSAT

Wide coverage across the satellites which we operate, as an alternate option to optical fiber

Co-location

Presence in neutral locations and data centers, such as NAP of the Americas in Miami, One Wilshire Coresite in Los Angeles and NYC1-60 Hudson in New York.

Internet

Internet connectivity to the world through the main international ISP’s, Tier 1 category

Towering services in Latin America

Towering

We offer towering services with added benefits to our clients: bundle with electric power, connectivity by FO and RF (if needed). This provides additional advantages for customers, which increases their competitiveness.

FTTH

We provide our clients with FTTH in all LATAM, under an open neutral network model, leveraging its startling far-reaching and capillary network deployed over the last 22 years, network management, expertise and quality of service provided.

Direct Cloud Connectivity

Ufinet establishes unique and direct links to provide the logical connection you need to the cloud. Our product has a scope of public connectivity (internet) or point-to-point Private Ethernet connectivity by Cloud Exchange.

Other Services

Aditionlly, we offer our clients with CPE Management (Lease), as well as Remote Hands & Eyes

Layer 3 Services

Our L3 network is an IP connectivity service that provides private and protected connectivity independent of the public network and directly interacting with the customer’s network with static or dynamic routing.

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